At StudentKit, we're committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below.
Order Processing
- Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
- Once your order has been processed and shipped, you will receive a confirmation email with tracking information, where available.
- During peak seasons, promotions, or holidays, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- Canada: 3–10 business days
- United States: 5–12 business days
- International: 7–21 business days
Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs processing, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the items in your order.
From time to time, StudentKit may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email (where available) so you can monitor your package's delivery status.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided and the order is returned to us, additional shipping charges may apply before the order can be reshipped.
Lost, Delayed, or Damaged Packages
While we work with trusted shipping carriers, StudentKit is not responsible for shipping delays caused by:
- Carrier delays
- Weather conditions
- Customs processing
- High shipping volumes
- Other circumstances beyond our control
If your package arrives damaged or appears to be lost, please contact us as soon as possible. We will work with the shipping carrier to help resolve the issue.
International Orders
International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
Multiple Shipments
Some orders may ship in separate packages depending on product availability or warehouse locations. If this occurs, you will receive tracking information for each shipment.